Refund policy

Lifetime Guarantee. Every Bolo X product is backed for as long as you own it. If your gear ever fails because of a defect in materials or workmanship, we'll repair it, replace it, or refund you.

Customer satisfaction guaranteed. If you're not happy with your order for any reason, reach out and we'll make it right with an exchange, a replacement, or a refund.

What's not covered: normal wear and tear over time, accidents, misuse, or modifications. Not sure if your issue counts? Ask us anyway.

How to start a claim or return: email info@bolo-x.com with your order number and a short description (photos help for defect claims). We'll reply with next steps and, if the item needs to come back, a return shipping label and instructions. Items sent back without contacting us first can't be processed.

Refunds: approved refunds go back to your original payment method. Your bank or card issuer may take a few days to post it.

Questions? Email info@bolo-x.com anytime.